Returns & Exchanges

At Raven Cues, we stand behind the precision and craftsmanship of our equipment. If your cue or accessory does not meet your performance standards, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Equipment

Ensure the cue is placed in its original protective case and packaging to prevent warping or damage during transit.

3

Secure Shipping

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Inspection & Refund

Once our master technicians verify the cue's condition, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing